Strategic Account Manager

September 8, 2022

Join the Trac-Rite division as our Strategic Account Manager!


Trac-Rite Doors is a subsidiary of Trachte Building Systems, located near Madison WI. We offer a comprehensive benefit plan including coverage options for medical, dental, vision, life insurance, retirement savings, and health savings accounts, and flexible spending.

We recognize 10 company holidays each year in addition to personal time off and vacation allowance.

Employees may apply for tuition reimbursement for classes or degrees relevant to their role or desired career path within our company.

We also have a Wellness Program with rewards for living an active and healthy lifestyle.


This position will be responsible for managing several key accounts. This will include but not limited to provide ongoing customer service, process quote and order requests, provide technical assistance when needed, provide forecasting analysis on demand, conduct regular site visits, and grow the business through sales growth and margin expectations.


ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following:

  • Establish productive and professional relationships with key personnel in assigned customer accounts.
  • Coordinate the involvement of company personnel, including support, service, and management.
  • Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts.
  • Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
  • Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel.
  • Achieve assigned sales quota in designated strategic accounts.
  • Meets assigned expectations for profitability.
  • Achieve strategic customer objectives defined by company management.
  • Maintain high customer satisfaction ratings that meet company standards.
  • Coordinate onsite sales calls with given accounts on a regular basis.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Bachelor’s Degree in business/marketing or from a four-year college or relevant degree required.  Prior knowledge or experience with building products and/or the commercial construction process strongly preferred.  Requires strong communication skills, being detail oriented, and have excellent organizational skills.  Proficient in the Microsoft Office Suite and CRM required.  Ability to read/understand construction drawings in AutoCAD preferred.


Must possess as valid driver’s license


  • Emotional intelligence
  • Outstanding and professional communication at all levels of the organization
  • Problem solving ability
  • Professionalism and ability to remain impartial
  • Knowledge of performance evaluations & budgeting concepts
  • Ownership mindset
  • Proficient in MS Office, CRM, and other systems as required
  • Attention to detail
  • Familiar with and capable of leading by example for all company policies
  • Conflict resolution
  • Follow through with issues and projects
  • Professional collaboration and coordination with other departments


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job during a regular shift, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to walk multiple miles per day, twist, bend, climb or balance, stoop, squat, kneel, or crouch throughout the shift.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While this position will consist of office work, it will require visits to manufacturing facilities.  The employee may have to be on the production floor surrounded by moving mechanical parts and equipment as well as on job sites, as necessary.  The employee must comply with the dress code and PPE requirement such as safety glasses with side shields and steel toed shoes.  Temperatures and noise levels vary.

Trachte Building Systems is an equal opportunity employer. 

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